'Accidental' Counsellors: Responding to Refugee Trauma Related Behaviours

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Workshop outline

This two-day workshop has been designed to give workers not trained as counsellors some basic tips and skills for how to recognise and deal with difficult behaviours in trauma clients in the workplace. The first day will give an understanding of the complex issues faced by refugee clients, how to recognise refugee trauma and how to work with clients in ways that promote a sense of safety and control. The second day will be mostly practical focusing on a series of case studies and role plays to develop skills in dealing with trauma reactions.

Workshop program

Day 1 (Core Concepts)

  • The Complexity of the Refugee Experience
  • Problems Faced and Interventions to Facilitate Refugee Resettlement
  • Difficulties Faced by Asylum Seekers
  • Worker Skills: Key Principles and Techniques
  • Vicarious Trauma, Boundaries and Self Care

Day 2

  • The ‘Accidental’ Counsellor
  • Skills for Managing Trauma Responses: Case Studies and Role Plays
  • Disclosure
  • Sadness and Depression
  • Anger and Aggression
  • Dissociation
  • Panic Attacks
  • Suicide Threats

Target group

Suitable for people working in a range of non-clinical settings such as casework, advocacy, teaching, youth work, welfare work and community development.